I’ve never had equipment damaged by electricity; why do I need this?
Surgeassure™ is designed for those who would like peace of mind and protection for their electronic products. You may not need it. However, it is possible that your equipment may have been damaged without you being aware about it. Many “mysterious” computer problems such as contaminated or irretrievable files are actually due to electrical surges. Also, breakdowns and replacements of electronic equipment due to what you think of as “normal” wear and tear may actually be due to internally or externally caused surges.
Q. Aren’t my circuit breakers enough?
A. Common AC circuit breakers don’t react quickly enough to protect sensitive electronic equipment. Surgeassure™’s Main Zone protector reacts in less than a billionth of a second. Also, it’s important to note that Ground Fault Circuit Interrupter (GFCI) circuit breakers are not surge protectors and therefore do not provide surge protection. They protect against shock hazard.
Q. How often do these disturbances occur?
Because we use so many things like refrigerators, pumps, and heating and air-conditioning systems all the time, disturbances happen all the time as well. A 17-month study done by IBM in 49 cities across the country found that an average of 128.3 disturbances happened in each monitored facility every month. Most were surges that did not cause immediate damage but which could wear down equipment over time.
Q. Will these devices prevent my clocks from blinking?
No. Neither the main, interior, nor exterior zone protectors can eliminate blinking clocks. Blinking is caused by momentary sags or outages, which are solved by the use of a UPS unit or buying electronics with built-in battery backups.
Q. My electronics have built-in surge protection. Why do I need more?
A. Built-in surge protectors often aren’t strong enough to handle larger surges and spikes and, like other smaller surge protectors, can wear out without you even knowing about it, leaving you with no protection at all. Built-in protection for one piece of equipment may still leave you without protection for important peripherals such as answering machines, modems, printers, etc. In addition, built-in protectors don’t provide back-up power which lets you perform orderly shut-downs.
Q. My home has 2-pronged electrical outlets only. Can I still get Zone protection?
A. Although you won’t be able to use the Interior Zone protectors (they require the use of a grounded three-pronged outlet), you can still have the main zone protector installed. Your standard electrical equipment that is “hard-wired” will then be covered under the Main Zone’s connected equipment warranty. Homes with a combination of two and three-pronged outlets may take advantage of the Interior Zone protectors, as long as properly wired and grounded three-pronged outlets are used for all UPS and plug-in protectors. The use of two to three-pronged adapters is expressly disallowed with the Surgeassure™ program.
Q. How long will my protection devices last?
A. Under normal operation, these devices will operate indefinitely. The devices have been engineered by APT, an “ISO 9001: 2000 Certified” industry-leading manufacturer. A world-class test facility assures maximum design efficiency and assures maximum accuracy, quality, and dependability. Surgeassure™ demonstrates its faith in these products with a 10-year product warranty for the Main Zone protectors. Interior Zone plug-in protectors offer a lifetime product warranty and a 10-year connected equipment warranty. Also, our UPS system comes with a two-year product and connected equipment warranties.
Q. How do I hook up my plug-in surge protector?
A. Plug the surge protector into a powered wall outlet. Be sure the switch on the surge protector is set “ON” by pushing down on the reset side. If the surge protector has LEDs, be sure they are lighted according to the enclosed instruction manual. If not, check your wall outlet. Connect the equipment into the outlets on the power strip or surge protector. Be sure to plug in your phone/fax or TV/coax if the surge protector has this option.
Q. The phone is not working when plugged into the surge protector?
A. Unplug and reinstall the phone/fax input cable on the surge protector. If that doesn’t work, plug the phone/fax directly into the phone wall jack. If it works in the wall jack, the surge protector has been damaged by a surge or could be failed (phone/fax protection circuits are separate and not related to the indicator lights). If the phone doesn’t work, check your phone in another outlet; you may have a defective phone or you may have a damaged main zone telephone protector.
If other in-home phones are working then the phone is probably damaged. If the other phones work but you have a bad signal, the main zone telephone protector is probably damaged. To verify whether the main zone telephone protector is damaged or not, unplug the telephone cables then connect them with Radio Shack Inline Coupler Cat# 279-434. If the telephone signal is restored, the main zone telephone protector needs to be replaced. If the signal is still bad, contact the telephone company.
Q. Outlets aren’t grounded, can I use an adapter?
A. No. Your surge protector must be directly plugged into a three-pronged grounded outlet. If you use an adapter, the warranty will be void.
Q. Can I daisy-chain surge protectors?
A. No. Surge protectors must be plugged directly into a grounded outlet to work properly. Underwriters Laboratories prohibits daisy chaining.
Q. What if my TV (or appliance) is damaged, but the surge suppressor lights are still on?
Then a transient did not damage the appliance. The units are designed to show evidence of a transient passing through it. If the lights are on, the implication is that there is some other factor responsible for the damage to the appliance.
Q. What service is the Main Zone Breaker Panel protector rated for?
A. It is rated for 120/240 V AC, split-phase systems. A 20 Amp breaker must be used to connect the Main Protector to the breaker panel.
Can the Main Zone Protectors be installed outside?
Main Zone protectors are rated for indoor and outdoor applications.
Q. What doesn’t the Main Zone protect?
A. Medical and life support equipment.
Q. How do I know if the surge protection devices are still working?
A. Proper functionality of the suppressors differs by zones.
Q. How do I know if the telephone or cable is blown?
A. If the telephone or cable portion of the device fails — the telephone line or cable service is interrupted and appears to be “dead” — in many cases, the service can be established by connecting the cable or phone line directly into the wall. Call Surgeassure™ at 800-727-0669 for directions to return your product for replacement.
Q. How do I register for the warranty?
There is no registration process for the warranty. If you have an incident where connected equipment is damaged, your surge protector will act as proof of purchase. Please contact us to place a claim under the warranty.
Q. Do I have a warranty claim?
Once your surge protector is received, the warranty department will perform forensic testing along with a review of the information you supplied. You will be notified as to the warranty department's findings along with your claim status within three weeks of receipt of the surge protector.
Q. How long does the warranty process take?
The average turnaround time from the receipt of the damaged surge protector to the settlement is three weeks.
Q. What does fair market value (blue book) mean?
It is the price at which equivalent “Like, Kind and Quality” equipment can be purchased. For example, Orion Blue Book, UCE.com and resellers on eBay provide information relating to equipment value.
Q. What can I do about personal property damage?
Only connected equipment is covered. Personal property damage should be discussed with your homeowner’s insurance carrier.
Q. Is data loss covered?
Data loss is not covered.
Q. Is installation and labor covered?
Installation and labor is not covered.
For further information, do contact the friendly staff at KDC Electric Maintenance Repair, Inc today by calling us at 239-793-5146.